Bandhan Bank
Location
Port Blair | India
Job description
Location:
Port Blair Requirement: The candidate needs to have minimum 2-4 years' experience in branch banking sales and operations Minimum education qualification is graduation . The following are the specifications for the role: Ensure that customer information is communicated to the respective customer only Ensure that upon written request and verification of the signature the account information is provided Ensure that the customer queries are attended to and resolved in an efficient manner and within stipulated Turn Around Time (TAT) Recording complaints as per the specified process and ensure that complaints are resolved quickly and avoid the situation where it may get escalated Understand and comply with requirements of all relevant policies of the bank including full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements Ensure that customer contact details are updated PAN, Address, Phone and email. Ensure that correct product information is disseminated Ensure that all reports are collected and delivered to the Custodian of Deliverable viz., Welcome Kit, Cheque Book, ATM/Debit cards, Tatkal Kits. As a custodian, ensure That the laid down process for returned welcome kits is followed That the customers are informed in case the deliverable got return & To maintain low deliverable stock and to reconcile deliverables and acknowledge E-RoD on receipt of the same. Returned deliverables/deliverables with insufficient address ought to be handled as per the to ensure reprocessing and curing of returned instructions, forms sent from CPU Reduce holding volumes of deliverables/returned deliverables Ensure proper record of destruction of deliverables is maintained Deliver any other duties which are set by the branch banking leadership and / or the management.Job tags
Salary
