Location
Secunderabad | India
Job description
Vice President, Site Reliability Engineering
At NationsBenefits, we are committed to helping health plan members achieve a better quality of life through supplemental benefit solutions. We are also passionate about supporting the goals of our associates and helping them do their best work. Together, we can make a meaningful and measurable difference in the lives of millions. That's something we can all be proud of.
It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles toward delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.
We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering premier service to internal and external customers alike. It's how we're transforming the healthcare industry for the better. We provide career advancement opportunities within the organization with multiple locations in Florida, California, Pennsylvania, Tennessee, Texas, Utah, and India.
You might also like to know that NationsBenefits is also recognized as one of the fastest-growing companies in America. We're proud of how far we've come, and a career with us also gives you growth opportunities.
Role: - As the Vice President of Site Reliability Engineering (SRE), you will be responsible for leading and building a high-performing SRE team for NationsBenefits.
- You will work closely with cross-functional teams to ensure the reliability, availability, and performance of our software products and services.
- Your expertise will be crucial in scaling and managing our geo-distributed operational teams, providing 24/7 support to meet the needs of our healthcare customers.
- You will play a pivotal role in driving the adoption of SRE practices and technologies across the organization.
- This is a leadership position that requires exceptional communication skills, strong organizational abilities, and a track record of success in building and leading SRE teams.
Key Responsibilities: - Build and lead a world-class Site Reliability Engineering team, ensuring a culture of excellence and continuous improvement.
- Integrate observability platforms to monitor the performance and reliability of our software systems, proactively identifying and addressing issues.
- Manage geo-distributed operational teams, establishing efficient processes and workflows to provide 24/7 support to our healthcare customer base.
- Make technology selections for SRE practices, tools, and platforms, driving their implementation and adoption across the organization.
- Collaborate closely with cross-functional teams, including software development, infrastructure, and security, to ensure the reliability and scalability of our systems.
- Develop and implement strategies to optimize system performance, enhance fault tolerance, and reduce downtime.
- Provide regular reports and updates to senior leadership, highlighting key metrics, trends, and areas for improvement.
- Responsible for strengthening incident management process including incident prioritization matrix, triaging, communication, mitigation, post-mortem and corrective actions
Qualifications: - A minimum of 15 years of professional experience, with a significant focus on Site Reliability Engineering.
- Proven track record of building and leading SRE teams in the software industry.
- Experience managing geo-distributed operational teams and providing 24/7 support.
- Strong background in integrating observability platforms and utilizing data-driven insights to improve system reliability.
- In-depth knowledge of SRE practices, tools, and technologies, with the ability to drive their adoption across an organization.
- Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and present to senior leadership.
- Highly structured and organized, capable of managing multiple priorities and delivering results in a fast-paced environment.
Note: Preference will be given to candidates with prior experience in companies with a strong SRE culture.
Location: Hyderabad, India We are an equal opportunity employer and value diversity in our workforce. We encourage applicants from all backgrounds to apply.
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