Assists customers with the intent of promoting or selling company products or services through Chat communication
Provide a basic level of customer support but refers more complex problems to other staff members
Demonstrate a high level of customer service orientation
Requires an in-depth knowledge of products and services offered
Prepares and follows up on customer quotes as required
Provides pricing and availability of our product to customers
Requests and coordinates discounted prices on large orders
Maintain required Chat quality level
Inputs all sales orders as a result of customer negotiations
Sells additional product through suggestive selling techniques
Performs other duties as assigned
Competencies and skills
2 + years sales experience in a Call Center - Chat and/or Email Process
Preferably a Graduate
Outstanding written and verbal communication skills
Willingness to work in shifts (US timings)
Demonstrated high level of dependability
Basic knowledge of MS Word, Excel, Explorer and Outlook
Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required
