NIIT Limited
Location
Gurgaon | India
Job description
About NIIT Ltd.
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast and comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises, and Institutions. Details about the BU/Functional Area NIIT’s EB(I) team delivers innovative solutions that help customers accelerate business impact. Our customers count on our learning delivery, custom content and technology platforms to deliver that content. Overall Objective Service Delivery Manager needs to analyses customer need, propose solution as per the need, source, mentor and coach the team to interface with complimentary practices to deliver the solution. Responsibilities Manage project financials (revenue, profitability, collections) and timely plus accurate billing. Communicate regularly with client for project deliverables, exploring new requirements. Prepare for MRM, MOR and QBR. Provide the customer with outcome-based learning solutions that meet their requirements. Support Sales team in solutioning, preparation and submission of proposals. Weekly updates on account Revenues and UBR by eod Friday. Respond to an ARF within the defined TAT. Define and communicate Project processes, standards / metrics to the entire project team. Allocate and review/monitor tasks for the team. Identify key risks, create & implement mitigation plans for the project. Motivate and lead project team including setting & reviewing goals/KPAs/ targets. Maintain calendar of account's resources and ensure their utilization. Ensure that the learning solutions are delivered flawlessly. This may involve booking trainers, venues, travel and hotel stay. Track and respond to UBR and BR reports. Finalize appropriate partners (if required) for the project Build a network and connect across various support organizations. Adhere and comply to project/organization processes and standards. Constantly upskill the team so that they can deliver their best to the customer Consequence Management . Process Management. Project Management. Qualification Any Graduation / Post Graduation. Must be from Project Management, Corporate Training and Learning Administration background 15-18 years of work experience. Please share me the profile to [email protected]Job tags
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