INSIDEA
Location
Panaji | India
Job description
Job Title: Account Manager The Account Manager is responsible for cultivating and maintaining strong relationships with clients to ensure satisfaction and retention. This role involves understanding client needs, managing expectations, and collaborating with internal teams to deliver solutions. The Account Manager serves as the main point of contact between the company and its clients. Responsibilities: Client Relationship Management: Build and maintain strong, long-established client relationships. Understand client needs and objectives, and communicate them effectively to internal teams. Account Planning: Develop strategies to achieve sales and growth targets. Identify opportunities for upselling or cross-selling additional products/services. Communication: Serve as the primary contact for clients, addressing inquiries and resolving issues in a timely manner. Communicate effectively with internal teams to ensure client expectations are met. Project Management: Coordinate with internal teams to deliver projects on time and within budget. Monitor project progress and ensure client satisfaction throughout the process. Sales Support: Collaborate with the sales team to identify and pursue new business opportunities. Prepare proposals, presentations, and contracts for clients. Reporting and Analysis: Provide regular reports to clients on project status, performance, and key metrics. Analyze data to identify trends and areas for improvement.
Qualifications: Bachelor's degree in Business, Marketing, or a related field. Proven experience as an Account Manager or in a similar client-facing role. Strong communication and interpersonal skills. Ability to build and maintain relationships with clients. Excellent project management and organizational skills. Familiarity with CRM software and other relevant tools. Skills: Relationship-building Knowledge of digital marketing Understanding client KPIs and being able to communicate this to the team and meet client expectations Communication Problem-solving Project management Sales and negotiation Analytical skills Time managementJob tags
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