Zigsaw
Location
Mumbai | India
Job description
Govandi: Location
Key Result Areas (KRA) Role-Export Operations and Customer Service Your performance will be evaluated basis on below KRA's Customer Service & Customer Retention You will be responsible to provide the operations service to customers and also ensure retention of customer. Customer experience - elaborate All agent and shipper need to be given WOW effect. Generate new sales leads from shipper and consignee. Generate new sales lead from overseas agents Sales Support & Market Feedback. Maintaining records of bookings in hand + future projections. Keeping record on new customer gained. Keeping record on customer lost. Report on nomination/business gained and lost. Any market feedback related new buyers, new trade lanes. Any market feedback related to shipping lines - space, new services etc Any market feedback related to new ICD, new facilities. Operational Responsibilities You will have to ensure all booking are handled till the final stage pre alert Ensure that all shipment CS number is created as soon as received Ensure that you contact all new shipper by mail and phone before 1030AM. Ensure all booking is issued by 2pm on same day. if not escalate to Ms. Rajas. Follow up with pricing for space/alternate options. If any rate has to be requoted to customer - follow up withs sales Before issuing booking - check that the rates agreed is as per rate sheet (buy and sell) Select correct shipment terms - prepaid or collect Once booking is issued, update the vessel in SMS system Send booking copy to overseas agent. Ensure to check container pickup status against all booking issued by you in previous day. Keep close follow up with for documents and sharing with the BL Desk. Ensure and Monitor that HBL and MBL draft are sent for approval to shipper/overseas agent. Mention all the cut off of the vessel while sending the bookings. Ensure ACD, AMS, ISF are filed on time. Make sure container is gated in before cut off. Make sure shipping bill is handed over before cut off If there are any additional cost due to delay from shipper or due to customs exam - send mail to shipper and take approval on additional cost before sailing. Check and update the gated in vessel in SMS. If the vessel schedule changes at any point of time then ensure that the same is communicated to both shipper and agent. Make sure to share the revised seal numbers to shipping line once the shipment comes under custom Examination. Ensure all Shipment reference are created before sailing and duly approved Ensure all onboard confirmations are received from liner on time If any shipping line is delaying the onboard confirmation, then follow up with them Make sure shutout/rollover notices are sent to all parties - Buyer/overseas Agent/shipper/buying agent Ensure Local invoice is sent to shipper within 24 hours of ETD Ensure payment is received and ensure BL is dispatched within 5 days of ETD Ensure BL tracking information is sent to shipper Ensure overseas invoice is made and invoice copy is send to the overseas agents. Ensure pre alert is sent to overseas agent within 5 days of ETD Ensure all Switch BL , Surrender BL, BL Amendment, BL Re release request are attended timely Ensure any delays in transhipment are attended to on priority and all the communication with shipping line is done from your end. Commercial Responsibilities Keep record of buy rates Download all the rate sheet and keep in month wise/agent wise folder. Ensure all the collect approvals are taken by you before placing bookings. After shipment is executed check if all buy rates are correctly applied by shipping line In case of prepaid shipment, check the invoice In case of collect shipment, check freighted BL/freight manifest In case of part prepaid and part collect shipment, check invoice and freighted BL/Freight manifest. If any rates are wrongly applied by shipping line then you need to take it up with shipping line with pricing in loop. If any additional charges are incurred and not recovered from customer - then request for waiver from carrier. Sell rate/Billing Keep record of all sell rate and profit share before you issue booking Ensure all additional charges confirmation are taken from shipper/agents Skills: case,communication,feedback,performance,release,retention,sales,scheduleJob tags
Salary
