Team Leader - Installation
Location
Chennai | India
Job description
What will you do
- Responsible for installation, shifting, reactivation, speed / technology upgradation for airtel broadband services customers in the defined area
- Responsible for KPI delivery as per target
- Responsible for identification of improvement areas & define corrective actions
- Strength partner infra to ensure timely delivery
- Responsible for quality of installation /workmanship
- Responsible for continuous improvement in customer experience
- Responsible for process & SoP adherence
- S2S (New sales, rental upgrade, technology migration, LoB products etc) through installation teams.
- Escalation handling for internal & external customers
- Optimum use of resources with planned productivity
- Responsible for timely material consumption
- Partner Management - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.
- Work closely with all stakeholders to ensure smooth operations.
- Recommend process improvement to enhance customer experience
- Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
- Improvement of Conversion, TAT, Quality of workmanship.
- Training of field resources.
- Gate meeting at defined frequency
- Visits are defined norms
Our Culture Code All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have - BE / B Tech – ECE – with more than 3 yrs Or Diploma – ECE with more than 5 yrs of relevant work experience
- In depth knowledge of broadband/FTTH
- Excellent analytical skills
- Innovative
- Collaborative Relation Skills
- Vendor Management
- Good management and leadership skills.
- Self-Motivated and positive attitude person.
- Proactive and result oriented.
- Team Player.
- Customer interfacing skills.
- Effective communication/interpersonal skills
Job tags
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