Location
Bangalore | India
Job description
Bangalore, India
Permanent
About the account:
About the role:
The primary accountability in this role is to deliver a professional, fair and efficient applicant experience to prospective students. You will provide a high level of customer service to applicants, make decisions on applications, short-list applicants for interview, implement the pre-CAS process and work closely with key stakeholders including Admissions Tutors. Working efficiently and flexibly, the role plays a key part in the delivery of an excellent applicant experience and assisting the University to meet its student number targets, by admitting suitably qualified applicants. We will give you in-depth system and university specific training, but it will be your attention to detail and personality that makes the difference.
We value intelligent effort. To be an effective team member, you’re amazing at:
- communication – all kinds and all directions
- solving problems
- working independently to a high quality
- prioritising intelligently
Key accountabilities:
- To make admissions decisions in accordance with our partner university’s selection criteria, English language requirements and delegated decision-making authority
- Inputting admissions decisions into the relevant system and issuing offers to applicants
- Identify where additional information is required and liaise with prospective students accordingly
- Maintain admissions records with high levels of accuracy, to ensure the data quality of applicants’ records for courses is exemplary, especially the data that is supplied for applicants requiring a Confirmation of acceptance to Study (CAS) under UKVI regulations
- Ensure Admissions enquiries and case management are handled within service level agreements
- Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business
Position requirements:
- Experience of working in a higher education institution, preferably including admissions decision making, experience of the main clearing houses or University administration.
- Good understanding of the Indian examinations process.
- Knowledge of the broad spectrum of available university academic units, curricula, and programs.
- Excellent time management and ability to meet established deadlines
- Confident and professional telephone manner
- Superb communication skills including an excellent standard of spoken and written English
- A positive, can-do attitude and high level of initiative
- Ability to perform well under pressure and multi-task
- High personal standards of achievement
- Honest and conscientious
- A positive and professional attitude
- Energetic and determined
- Have a minimum of 1 year of experience assessing Overseas applications.
- Available to work from office in Bangalore.
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