Location
Chennai | India
Job description
Job Purpose:
The Senior Technician plays a pivotal role in ensuring that equipment and systems function optimally by applying their deep technical knowledge. With a heightened level of responsibility compared to standard technicians, this role requires leadership, extensive experience, and an ability to tackle more complex technical challenges.
Key Responsibilities:
Advanced Troubleshooting & Repair:
Handle complex technical issues that junior technicians may find challenging.
Lead critical repair operations, ensuring minimal downtime and disruption.
Equipment Maintenance & Optimization:
Oversee and implement preventive and corrective maintenance programs.
Recommend and apply optimizations to improve equipment efficiency and performance.
Mentorship & Training:
Guide, mentor, and train junior technicians, sharing expertise and best practices.
Conduct technical workshops and training sessions for the team.
Documentation, Analysis & Reporting:
Maintain detailed records of advanced technical tasks performed.
Analyze recurrent issues and suggest long-term solutions to management.
Collaborate with the Technical Services Manager in generating monthly/quarterly reports.
Safety, Compliance & Quality Control:
Lead by example in adhering to safety protocols and industry regulations.
Oversee and ensure quality of repairs, maintenance, and installations.
Project Management:
Play an active role in the planning, execution, and completion of technical projects.
Qualifications and Experience:
Minimum 5 Yrs Experience in Service department
Primary Skills:
Deep Technical Knowledge: Mastery over equipment, tools, and systems pertinent to the specific industry.
Leadership: Ability to lead and guide a team, ensuring smooth workflow and high standards.
Analytical Thinking: Capacity to dissect complex technical issues and devise effective solutions.
Training & Mentorship: Proven experience in guiding and upskilling junior team members.
Project Management: Skills in coordinating, executing, and overseeing technical projects.
Secondary Skills:
Effective Communication: Clearly convey complex technical details to both technical and non-technical audiences.
Adaptability: Stay resilient and effective in rapidly changing environments or situations.
Time Management: Prioritize tasks effectively, ensuring critical issues are addressed promptly.
Collaboration: Work harmoniously with diverse teams and departments.
Customer Service Orientation: Understand the needs of internal and external clients, aiming for their satisfaction.
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