Salesforce
Location
Secunderabad | India
Job description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place. Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile, and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For. Our 'more human,less corporate' culture is built around doing work that matters, winning as a team, and celebrating success. Join the #FutureForce team as an intern or a new college grad and get on the path to your #dreamjob. Role Scope The support Engineer profile gives you the opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.We operate 24x7 which can involve working during one of the below shifts determined as per business need .While we have 5 days a work week, it is not necessary that the weekend is Saturday andSunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours – 12:00 PM/1 PM/2 PM IST onwards depending on Daylight Savings Time.APAC hours – 5.30 AM IST onwards work hours are subject to change depending on business needs. Preferred Qualifications & Skills
Support / Enterprise Product and Support is preferred
communicate effectively with the customers and at all levels of the organization
preferred along with the ability to Keep up to date with Salesforce releases, features, security patches, and best practices.
like(But not limited to) Objects, Roles, Fields, Customisations, Approval processes, Validation rules, Data loader, Workflow rules, Process Builder, Flows, Sandbox Lifecycle,Deployments, changesets, Managed Packages, territory management, Quotes, Person accounts, data management, data loader, communities, etc with a thorough Understanding Of The Constraints Of The SFDC Platform
Tableau CRM will be an added advantage
Salesforce for Outlook, Lightning Sync , Einstein Activity Capture , Files Connect , Email Delivery - Email Infrastructure, Email Security, Email Relay and Debugging.
audit trail, data masking and Shield
added advantage
experience) and Salesforce Cloud consultant certifications will be added advantage
customer issues as required Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.
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