IG Group
Location
Bangalore | India
Job description
This will be achieved by leading a high-performance Knowledge Management team, guiding the team to optimize IGs Knowledge Management software (Shelf).
The team will be responsible for the collation of all product and platform knowledge, create client.
What you ll do
Knowledge management is a critical element of the IG Client Services future vision to achieve the new Service Objective aligned to IGs strategic drivers. Key tasks include:
Personalizing our support content to cater for our clients needs and trading experience
Anticipating clients needs through proactive and effortless support
Supporting our clients during new product launches with effective support and education content
Enable business growth by scaling our support through digital service and channel shifting.
What you ll need for this role
Previous experience using Shelf Knowledge AI is preferred
Any Financial Software operational implementation or configuration is preferred
Previous experience working within Financial Services is preferred
Strong Operational Leader: previous experience of successfully working in a cross-function, cross-location leadership position
Ready to work of US market hours and other financial market events
Have the understanding or experience of dealing with multiple business areas to deliver success - Strong analytical skills, with proven ability to adapt systems to measure relevant data effectively, and interpret and analyse this data to inform decisions
Strong written and verbal communication skills, and attention to detail
Genuinely demonstrate IGs values - champion the client, learn fast, and raise the bar.
The perks
Flexible working hours hybrid working
Home office equipment reimbursement
Performance related Bonus
Employee-led LGBTQ+, Womens, Black, and Parents Carers networks with an annual budget for organizing events projects that foster an open, diverse, and inclusive culture
Career-focused and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
Well-being events as well as Employee Assistance Programme
Contribution to gym memberships
A day off on your birthday Two days volunteering leave per year
A day off on your birthday
Two days volunteering leave per year.
Job tags
Salary
