Location
Jalandhar | India
Job description
Customer Relationship Manager
We are recruiting for Customer Relationship Manager to be responsible for
engaging with key customers by building and preserving trusting relationships. As Customer
Relationship Manager you will constantly identify opportunities to grow the customer base and
Build positive relationships with new clients. You should also be strategic and analytical when
finding solutions to problems to ensure maximum client satisfaction.
ï'· Customer Relationship Manager Duties
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• A bachelor's degree in Administration or related field.
ï'· Customer Relationship Manager Requirementsï€
• Build and maintaining profitable relationships with key customers.
• Oversee the relationship with customers handled by your team.
• Resolve customer complaints quickly and efficiently.
• Keep customers updated on the latest products in order to increase sales.
• Expand the customer base by upselling and cross-selling.
• Understand key customer individual needs and addressing these.
• Meet with managers in the organization to plan strategically.
• Conduct business reviews using CRM programs.
• Know your competition and strategies accordingly.
• A minimum of 3 years' experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
Customer Relationship Manager Qualifications
The education and qualifications of a Customer Relationship Manager might include the following:
• A Higher National Diploma or Degree in Business Management, Financial Services, or
Retail Management
• 2 A Levels
ï'· Phone Banking Officerï€
Business Group: Phone Banking, Retail Banking Group (RBG)
Grade: Officer/ Senior Officer
Background: Bank Phone Banking offers a number of facilities, which enable the corporate
customers to do several of their banking activities from the comfort of their premises. The
Phone Banking Officer is responsible for providing good service to customers pertaining to any
of their banking, financial and investment needs.
Purpose of the Job: The position will be responsible for resolving customer queries over the
phone on a day to day basis thereby providing efficient customer service. This position also
requires crossing sell banking products to our existing customers over the phone.
Roles & Responsibilities:
ï'· Handling and resolving customer complaints/ queries over phone
ï'· Providing customers with relevant product and service information
ï'· Cross selling various banking products to customers over phone
Key skills:
• Fluency in spoken English & Hindi language
• Open to work in rotational shifts
Competencies:
• Passion (Constantly raises the bar for self & team, has a strong execution bias, takes
initiatives even in the face of significant difficulties)
• Customer First (Leverages every customer interaction as an opportunity to make an impact,
consistently seeks to understand customer needs, is accessible and responsive)
If you need any information kindly call to the HR RACHITA SHARMA:-9718266467
Job tags
Salary
