International Customer Support Executive

Location

Jaipur | India

Job description

Welcome to VCosmos! We specialize in managing customer experience support, contact center management and back-office services for Global & Indian companies across diverse industries and various geographies. Our goal is to deliver value-driven business process outsourcing solutions that minimise friction points for end customers, giving our clients a sustainable competitive advantage. With our expertise, we offer customer care and call center managed services in 60+ languages, spanning voice, email, chat, and social media channels. At our core, we cherish our people, fostering an engaging workplace that sparks inspiration and brings out their best. Diving further, VCosmos is built at the vortex of rapidly growing cloud technology market and rising Gen-Z talent. In a nutshell, we extend Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), Software as a Service (SaaS) including AI, WFA, RPA, etc., and Talent as a Service (TaaS) as key engagement constructs to enable our client's dynamic growth plans, keeping highest benchmarks of agility, performance, and optimized cost savings at its core. Our Mission Partner with Businesses of Future and help them create sustainable competitive advantage through our Techno-Human Solutions. Our Vision To be the torchbearer of 'Future of work' in our industry by leveraging our core strengths of 'Passion for People' & 'Challenging the status Quo'

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

• You have at least 3 years experience within a Customer Service role, ideally within the FinTech industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong networker & relationship builder
• You are a strong team player who can manage multiple stakeholders
• You pay strong attention to detail and deliver work that is of a high standard

• Opportunity within a company with a solid track record of performance
• Flexible working options
• Opportunity to make a positive impact

Job tags

Salary