Airful Consulting
Location
Mumbai | India
Job description
Role and key responsibilities:
- Responsible for providing day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations - Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. - Prepare and present training materials through classroom learning, hands on demonstrations and supporting activities - Accountable for achieving individual training performance metrics - Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards - Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations - Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients - May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including: computer-based training, interactive classroom training and written job aids - Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation- Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
- Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures Key Skills and knowledge: - Excellent English communication skills - Documented 1 year experience as a Trainer - Knowledge of the BFSI industry Sales experience - mandatory - Flexible approach, go-getter and self-starter - Able to handle pressure & ensure timely delivery - Adoptability with 6 day working from office policy from Mumbai (Malad) site - Only From BPO industry Can ApplyJob tags
Salary