Qween Network LLP
Location
Bangalore | India
Job description
Dear Candidate
Greeting from Qween Network
Urgent Hiring for Escalation Desk Specialist for Leading Bank
Position Title: Escalation Desk Specialist
Key Responsibilities:
Issue Resolution: Address escalated customer concerns, technical issues, or service problems promptly and effectively.
Advanced Support: Provide expert-level support to troubleshoot and resolve complex issues beyond the scope of regular support teams.
Communication: Liaise between various departments or teams to facilitate resolution, ensuring clear and concise communication throughout the process.
Documentation: Maintain detailed records of escalations, actions taken, and solutions provided for future reference and analysis.
Customer Advocacy: Advocate for customers' needs, ensuring their issues are addressed with urgency and empathy.
FTR: Resolve the issue comprehensively on the first attempt, ensuring the customer doesn't need to contact us again for the same query.
Qualifications:
2yrs proven experience in a customer support or technical support role, preferably 12 months in an escalation or senior support capacity.
Strong technical aptitude and ability to troubleshoot complex technical issues across various platforms or systems.
Excellent communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner.
Problem-solving skills with the ability to remain calm and focused in high-pressure situations.
Ability to work collaboratively in a team environment and coordinate with multiple stakeholders.
Education and Certifications:
A bachelor's degree
Certifications or training in relevant technical areas or customer service practices can be advantageous.
Interested Candidates or your friends can share the profile below mail id or can whts app profiles to below number.
Thanks & Regards,
Shalini A
Junior Recruiter
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Qween Network LLP
Job tags
Salary
