Rahi Systems
Location
Hyderabad | India
Job description
Qualifications:
BE/BTech, MSc/MCA, PGDCA or any equivalent degree
Experience : 4 - 6 years
Main Duties and Responsibilities:
Better Understanding of IT Network Infrastructure components.
Responsible for supporting day-to-day operations on Network Infrastructure issues & requests.
Well versed with Incident, Problem, Change management and escalation processes.
Managing Network Inventory.
Remote hands on support for IDF \ MDF in remote locations across the globe
Invoice in Planned \ unplanned change activities.
Work with Stakeholder in monitoring network devices.
Vendor Coordination for Operation \ task executions
Analyze risks and opportunities
Ensure standards and requirements are met through conducting quality assurance tests
Skills and Experience:
A positive attitude, self-motivation, ability to work in a fast-paced, demanding environment, and the ability to adapt to changing priorities.
A self-starter able to work independently but comfortable working in a team environment.
Dependable and flexible, when necessary.
Strong client-facing and teamwork skills.
Hands-on experience with ITIL Service / Project Management tools
Excellent communication skills in English (spoken/written)
Strong writing experience in delivering end-user documentation such as Technical process documentation, MOPs, etc..
The candidate with CCNA (OR) JNCIA will be an advantage.
The candidate with PMP (OR) ACP (OR) Prince2 Practitioner will be an advantage .
Personal Qualities and Behavior traits:
Be a good team worker demonstrating loyalty and commitment to the organization and team members.
Good organizational skills and excellent attention to details.
Interact with individuals to provide needed information.
Willing to travel and occasionally work unsocial hours.
Ability to guide, mentor, and motivate organizational new members.
** Rotational shift basis to support across all regions.
Job tags
Salary
