Visionyle Solutions
Location
Secunderabad | India
Job description
Position Name : Virtual Systems Engineer, Operations
Experience: 6+ Years
Location: Hyderabad/Chennai (Hybrid)
Work Hours – 1:00 IST till 10:00 PM IST
Notice Period: Immediate Joiners
Mode of Interview : 2-3 rounds
RESPONSIBILITIES:
• Provide support for multiple Windows platforms in both Physical and Virtual Environments.
• Manage the entire lifecycle of our global standard desktop and laptop models.
• Maintain desktop images and modify SCCM task sequences as needed.
• Create and maintain existing support documents to maintain high quality standards in the delivery of End User Computing services.
• Provide advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development, process adherence, and performance.
• Provide last tier support for operations and support teams, including root cause analysis and preventative analysis.
• Drive to deliver technology and products in the roadmap on schedule, and with the highest quality.
• Provide technical support with expert knowledge and act as an escalation point for the Client Support Services Team and anything related to End User Computing environment, focusing on our Endpoint Security Protection, and application management.
• Partner with engineering teams to develop solutions.
• Manage Azure Virtual Desktop (AVD) environment including Creating Images, deploy VMs, and monitor VM perormance.
• Develop automated solutions for deploying software packages, application patches/updates and workstation images.
• Engineer and support multiple Windows desktop images.
• Manage the entire lifecycle of our global standard desktop and laptop models.
• Maintain desktop images and modify SCCM task sequences as needed.
• Monitor and address alerts from desktops using CyberArk.
• Manage and support PXE environment – 1E products.
• Provide level 3 support for escalated end user issues.
• Manage Microsoft and 3rd party patch deployments.
• Package, test and deploy new applications as needed.
• Have a positive impact with the team and our End User Computing environment.
• Maintain and expand existing Knowledge Base.
• Administrating and troubleshooting Microsoft Auto Pilot deployments.
• Working with Microsoft Intune for Windows Device Management (device configuration, policies, etc.).
Technical Qualifications:
• Minimum of 5 years of hands-on experience working with Azure Virtual Desktops.
• Working knowledge on Microsoft Azure, FsLogix, GPO, Active Directory and PowerShell.
• Experience with Day-to-day System Engineer Operations and escalations Support.
• Experience developing and testing software packages using Install shield or equivalent.
• Skills managing a VDI environment (Azure Virtual Desktop preferred).
• Experience in software development life cycle methods and current technologies.
• Expert with SCCM administration, Patch Management, Imaging, Scripting, MSI, Application Packaging & Automation.
• Expert with administering and deploying software using SCCM in a global environment, developing and maintaining workstation images using SCCM.
• Expert in patch management including bios and firmware updates, service pack upgrades, and application-based updates.
• Scripting Experience is considered a plus (batch, SQL, PowerShell, vbscript).
• Working knowledge of the I TIL framework.
• Skills managing a VDI environment (Azure Virtual Desktop preferred).
• Expert End Point Protection Engineering.
• Experience with Windows 10/11, Active Directory Structure, OneDrive, and Managing Group Policies.
• Experience developing and testing software packages using Install shield or equivalent.
Education Requirements:
• B.S. in Computer Science or Engineering.
• 5 years' Experience in System Engineer.
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