Technical Support Engineer - 2
Location
Bangalore | India
Job description
Job Description
Job Skills Required
5+ years of experience in a technical support role in a networking/security company or equivalent education
- Good understanding of Wi-Fi 802.11 networks, 4G LTE experience. Strong understanding of TCP/IP, routing protocols, L2/L3 switches.
- Experience with security products firewalls, IPsec, IDS/IPS, WIDS
- Strong troubleshooting and problem solving skills
- Extensive working knowledge of Windows, MACOs, UNIX or Linux
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- Strong English skills both written and verbal.
- Positive, communicative and customer oriented attitude
Position Overview And Job Responsibilities - Running real-time phone or remote access sessions with customers
- Provide direct technical web and telephone support to Fortinet customers including Support and troubleshooting on the wireless and switching range of Fortinet products Collection, analysis and change recommendations of configuration information. Collection and analysis of customer network information.
- Collection and initial analysis of packet trace information
Job tags
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