We are building cloud-based tax compliance solutions to handle every transaction in the world
Imagine every transaction you make - every tank of gas, cup of coffee, or pair of sneakers, every movie ticket, or streamed song, every sensor-to-sensor ping
Nearly every time you make a purchase, physical or digital, there is an accompanying unique and nuanced tax compliance calculation
Responsibilities
Support customer implementations involving multiple new Avalara products including challenging enterprise level ERP, POS, and ecommerce platform solutions.
Provide leadership and guidance to customers on best practices and use cases to support a variety of business needs.
Assisting implementation approach, documentation, and training material to support the launch of new products with Avalara Product Management, Sales, and other Customer Success teams.
Clearly articulate and manage the scope of work for client-initiated projects related to software and data services.
Monitor client projects and solve problems to keep projects moving forward.
Collaborate on practice improvements such as documenting business processes and proposing best practices for sales and use tax automation initiatives to streamline the customer onboarding experience.
Develop and document business requirements related to business processes, data transformation and reporting.
Assist clients with developing and executing testing plans and procedures.
Support the sales and account management teams in selling additional tax and professional services.
Identify any bugs or enhancements in new product and partner with development to submit, track and release updates.
Perform other tasks as assigned.
Qualifications
Five or more years of software delivery, preferably within the B2B sector.
Strong ability to articulate process logic and technical architecture including building and delivery of functional/technical presentations.
Strong ability to understand and conceptualize accounting and tax processes and procedures.
Excellent written and oral communication skills are required with a demonstrated ability to work with cross-functional teams.
Ability to support cross-functional internal initiatives across the sales, product management and engineering organizations
Teamwork-oriented with a strong focus on customer satisfaction and business development.
Ability to think strategically, solve problems effectively and tenaciously follow-through to ensure client success.
