Location
Puducherry | India
Job description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: FIS Global
Job Description
- Respond to Rhino customer queries in a timely and accurate way via chat first then with email and phone call support.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints and reach out to provide assistance.
- Work cross functionally to share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their issues are resolved.
- Gather customer feedback and share with our Product, Sales, and Marketing teams.
- Assist in training junior Customer Support Representatives.
- Leverage internal knowledge base to quickly respond to inquiries.
- Understanding of service technology for fielding customer requests.
- Experience in a high transaction volume environment.
Contact HR Manager WhatsApp9079400361
Qualifications
Any Diploma
Additional Information
Contact HR Manager WhatsApp9079400361
Job tags
Salary
