Hunarstreet Technologies Pvt. Ltd.
Location
Thane | India
Job description
Job Description
- Primary responsibility will be to provide commercial and administrative support to service department.
- To plan and attain sales target of service department.
- Handling service department operations including Day to Day work allocation & planning of service engineers / technicians for job execution at site.
- Coordinating service activities with inhouse technicians and sub contractors for territory of West India and key PAN India accounts
- Spare part management and accountability.
- To monitor billings and receivables.
- Collection of payments and necessary tax forms.
- Prepare quotations for service contracts and casual service jobs
- Prepare, Maintain and update regularly the AMC data base and ensure renewal of contracts.
- Managing AMC accounts of customers.
- Prepare and Coordinate service schedules
- Prepare and update list of Warranty units and AMC units
- Visit key customers for meetings as and when required.
- Depute technicians to sites for service works and approve their expense vouchers.
- Monitoring service report files and database.
- Organizing training programs for on field service technicians and sub contractors including customer maintenance personnels from time to time.
- Supervising & monitoring customer complaint register to ensure no escalation of open calls
- Involving technical resource to analyze root cause of repeated complaints or failure and maintain reports of such findings and analyses for future reference.
- Checking of quality of work, measurement certification, billing certification & collection of payments.
- Material Planning delivery arrangement for Project/Service
- Checking of service reports and inform material requirement.
- Closing the complaints as per specified response time resolution and time
- Monitoring of movements of Service people.
- Co-ordination with Vendors/Contractors.
- Support the Sales, Project & Service function in all aspects required from time to time
INDUSTRY TYPE : Services Industry, Manufacturing industry, Air-conditioning-Refrigeration
EDUCATION : B. E. (Mechanical Engineering)
Skills: service engineering,sales automation,amc,warranty
Job tags
Salary
