Be responsible for leading and delivering the support of the applications to time, quality and budget using defined methods, processes and tools
Support activities to improve our product’s reliability despite the market conditions
Use established techniques for estimating and planning, resource management and quality management
Work with your team to identify and develop preventative measures to reduce Incident/problem re-occurrence
Manage the team in understanding and meeting Service levels
Develop processes to maximize the effectiveness of failure-mode part analysis and minimize overall part analysis time
Work with cross-functional teams address and resolve technical and commercial warranty issues
Set BCS NA/SA Warranty team strategy, goals, objectives, and priorities in line with BCS strategic priorities
Develop processes to ensure that internal/external warranty reporting is clear and concise with appropriate format and content that accurately conveys warranty status and drives appropriate actions
Create warranty related policies, procedures, work instructions and promote their effective and efficient application within the NA/SA warranty team
