Alvaria, Inc.
Location
Bangalore | India
Job description
Credit & Collections Analyst
From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions. Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment. Make a Difference Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you’ll work with smart and motivated people to make a difference for the companies we serve. GENERAL SCOPE & SUMMARY • Provide analysis and interpretation of the customer’s financial condition for proper evaluation of risk and the establishment of credit limits. • Management of assigned Accounts Receivable. Contact customers to address outstanding accounts receivable effectively securing prompt payment from customers while employing commercial sensitivity, business acumen, and good judgment. Coordinates with internal departments (sales team, support ops, project management, and order management) to resolve billing disputes that may affect the ability to collect receivables. • Prepare recommendations and make credit approval decisions on existing and new accounts. Monitors and communicates credit concerns to management. Proactively provide financial guidance for review of order backlog to control credit exposure. • Daily review of backlog to address credit issues. • Reviews and makes recommendations regarding bad debt or write-offs. Investigate and analyze credit risks, using available internet and credit agency tools and information. • Recommends and implements credit extensions/revocations, and/or legal action where necessary. • Ensures procedures and internal controls are followed in compliance with Sarbanes Oxley initiatives. PRIMARY ROLE & RESPONSIBILITIES • Analyze customer financial statements. • Assess credit risk and establish credit limits. • Provide financial order management support to Supply Chain and Sales personnel to control credit exposure, effect timely payment and minimize risk of customer disputes. • Daily review of order backlog to address any potential credit issues. • Conduct collection calls and written communication (emails) to collect accounts receivable. • Negotiate customer disputes to resolution. • Provide customer service and develop relationships with internal/external customers (Sales, OM, Support, Operations, Contracts, Channel, and End User customers) • Maintain Accurate credit files and collection files. Maintain electronic collection notes for each customer account. • Actively participates in the team-based work groups that make up the Credit Department. SPECIALIZED KNOWLEDGE AND SKILLS • Knowledge of Collection Activity • Apply basic accounting principles in the interpretation of customer financial statements. • Strong customer service and teamwork skills. • Professional demeanor to maintain and enhance relationships. • Effective business writing and professional communication skills. • Ability to prioritize daily workload to attain Department goals. • Demonstrated ability to learn ERP systems (NetSuite/Oracle) • Ability to use professional concepts and company policies and procedures to solve various problems. • Ability to provide solutions to problems of moderate scope where analysis of situation or data requires a review of identifiable factors. JOB REQUIREMENTS • 3 - 5 years of experience. • Bachelor's degree B.com/BBA or equivalent experience • Understanding of financial statements • Customer-facing experience. • Good communication skills • Language skills as needed for customer base.Job tags
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