Kyndryl
Location
Bangalore | India
Job description
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Supporting and maintaining the Scheduling Platform, running on BMC CONTROL-M (both TSO and Enterprise Manager GUI versions) on Control-M scheduling Mainframe – z/OS Awareness of functionality of Control-M Scheduling on Distributed - VMWare, Windows & Linux Servers Create/modify mainframe jobs. Follow change control process for production job promotions. Identify and cleanup decommissioned jobs. Perform scheduling work in a version 20 or 21 Control-M environment. Will be responsible to participate in Change Advisory Board (CAB) meetings and represent the Production Control team. Subject matter experts responsible for skilled Level 3 activities Resolve complicated issues escalated from Level 2 teams. Perform in-depth Root Cause Analysis (RCA) and support Problem Management activities. Handle Major Incidents and drive SWAT Calls implementing Risk. Implement Level 1 & 2 complex Changes. Identify Continuous Service Improvement (CSI) initiatives to improve the quality of service and reduce the cost of Operations through Shift Left Service delivery. Perform / Lead Audit and DR activities as per schedule. Introducing automation and/or CI continuous improvements (e, g., health checks, patching, minor repetitive changes) Trend analysis on tickets for improvement opportunities for alerts and abatement of SINCs Training / mentoring L2 analysts to groom further expertise. Cross-training other members of the team to build more breadth in coverage. Participate in training for new technologies as delivered by the ENG teams for support. Attendance at the morning call to participate in prior-day's color call. Overseeing and participating in documentation maintenance Creation of documentation for each lesson learned by lower-level analysts to utilize in training. Overseeing ticket quality On-call escalation support and upkeep of On-Call Schedules Overseeing the creation of and sharing the weekly team roster for the team Knowing escalation paths and expectations for least impacts to business and clients (e.g., CHAPS, ETR, HFS...) Acknowledging change tasks for proper content Create/modify mainframe jobs. Cleanup decommissioned jobs Good documentation - written, communication and verbal skills. Work closely with various Application support, Development, and z/OS Support teams for their batch scheduling requirements. Providing Root Cause Analysis (RCA) to determine the facts based on the problem. Adherence to Change Management process and controls flow for various changes being implemented. Who You Are Sound hands on experience as a Batch Job Scheduler ( Production Control Analyst) working in Mainframe environments. Review change requests and deploy batch jobs (add/remove/modify) in the Scheduler tool. Scheduling experience on Mainframe Scheduler tool BMC CONTROL-M (TSO and Enterprise Manager GUI versions) Good knowledge of JCLs and PROCs Troubleshooting experience - job failures, hung jobs, and remote agent and resource issues, etc. Provide business off-hours on-call support (optional) Design and implementation of schedule definitions for new batch projects per project requirements Perform calendar build and maintenance. Perform activities such as Batch Forecasting during BCP / Disaster Recovery / Maintenance situations. Provide audit support from an infrastructure standpoint Being You Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.Job tags
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