Product Analyst (Web Connections)

Location

Pune | India

Job description

About TripStack :  We are travel tech entrepreneurs, changing the way millions of people travel. Our proprietary virtual interlining technology provides access to billions of travel itineraries by combining flights from different airline carriers that don’t traditionally work together. We take our customers from point A to B via C, including land transportation, at the lowest possible price. We are impacting the way people travel and provide higher margin opportunities to our partners that are some of the largest in the travel industry. We pride ourselves on the performance-driven environment we have created for our teams to prosper and excel in. We come to work ready, to challenge and be challenged. We’re big enough to give our teams support but small enough that every person makes a difference. There are plenty of challenges to champion. Website: 

About E-Traveli Group :  Our headquarters are located in Uppsala, and we have offices in Stockholm, Gothenburg, Athens, Toronto, Buenos Aires, Pune, and Mumbai. We like a fast ride. Our eyes tearing up from the wind, hair an unwieldy mess, hands gripping the steering wheel; that kind of fast. Since we started in 2000 we have expanded to 6 continents, 75 countries, and 35 languages and operate multiple global brands. Once, we were just a handful of dedicated souls, printing flight tickets as soon as there was a booking and running off to the post office to mail them out. Today, we are a technology company with our own platform and over 2300 employees. In addition to having one of the market's most sophisticated technical solutions for connecting travelers and flights, we ve partnered with Booking.com and Google Flights and are well-versed in many fields. Successful in e-commerce, on the edge of technology development, and with vast experience in the travel industry we are able to offer you the best of three worlds. Website: 

The Role : As a part of the product team at TripStack, your primary responsibility will be to support the Product team as the Web Connection Product Analyst. You will work with stakeholders, clients and scrum teams to make sure the end product meets business requirements and aligns with overall business goals. You will be working closely with the other product analysts and product owners and will be reporting into the product manager.

Responsibilities

• Create user stories or features for issues or new development needs based on data analysis 
• Ensure technical teams follow any product defined guidelines and processes
• Work directly with PMs, EMs and TLs to oversee product development
• Troubleshooting and deep diving in day to day incidents
• Attend sprint ceremonies, retros and grooming sessions to support the product team 
• Assist in determining acceptance criteria and testing use cases with QA
• Establish product requirements and user expectations with the scrum team

• Help to keep internal technical teams accountable for quality output and product delivery
• Always have an eye on profitability, unit economics and uptime
• Monitor product performance. Identify patterns and trends that indicate how well the product is performing. Create reports, dashboards, and optimize alerting for teams based on data driven needs. 
• Gather and analyze customer feedback. Triage incoming customer tickets, providing data to support bugs or further development needs.
• Evaluate products and find ways to improve their performance. Draw insights about products from the data.
• Study competitors' products (quality, pricing etc.) to ensure the TripStack product holds up in the market.
• Create reports and presentations about product data findings. Use charts, graphs, tables, or other visuals to represent the data in a way other stakeholders easily understand. Present findings to senior management and key stakeholders often to justify your product recommendations.

Desired Skills and Experience

• 2-3+ years of experience as a Product Owner/Business Analyst 
• Experience in travel industry an asset
• MBA or degree in analytics preferred
• Experience with C#/Java, Databases an asset
• Strategic thinker with critical decision making skills
• Strong analytical and problem solving skills
• Analyze defects and prioritize
• Improve/optimize features with data backed decisions
• Output and delivery driven; experience working under pressure in a fast-paced environment with significant context switching
• Experienced with tools like: JIRA, Google analytics, Kibana, Grafana, BitBucket, Looker, Splunk (Monitoring/Logging tools), Spreadsheets
• Passion for problem solving and root cause analysis
• Team player 
• The ability to dig in deep. Ability to find the balance between user needs and business goals while questioning and validating assumptions along the way
• Highly accountable
• Good verbal and written communication and comprehension skills
• Self driven/ Research driven
• Keeps one’s self up to date with online courses and self tutoring

Job tags

Salary