Senior Relationship Manager - Loan Operation

Location

Bangalore | India

Job description

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You ll be the first point of contact regarding loan processing with our university partners, students, and fund administrators. Your focus will be to own and manage communication with university financial aid offices, borrowers, and partners related to certifications and disbursements This includes, but is not limited to:

• Managing communication via phone and email with the borrowers to resolve their loan processing and disbursement related queries in a timely and efficient manner
• Building effective relationships by proactively connecting with universities and servicers to help them process and troubleshoot loan disbursements
• Proactively identifying and troubleshooting technical gaps in loan processing by tracking and analyzing loan data and closely partnering with the tech team for swift resolution
• Collaborating with MPOWER s global finance, customer success, and marketing teams to troubleshoot and optimize certification, disbursement, and loan transfer processes

THE QUALIFICATIONS

• Undergraduate degree or higher preferred
• 5+ years of experience working in customer relations or operations in a fast paced, high-tech environment
• Experience in financial services, a must, consumer finance specifically, a big plus
• Passion for customer service and relationship management with an innate sense of service and empathy for others
• Outstanding written and verbal communication skills in English and comfortable interacting with customers, schools and partners via multiple communication channels.
• Understanding of banking, lending, financial services or personal finance with the ability to learn and adapt quickly
• Exceptional organizational skills and attention to detail, excellent at documentation
• Proven ability to apply critical thinking to complicated problems for timely and effective resolution
• Passion for excellence: constantly striving to improve professional skills and business operations

Job tags

Salary