Metlife
Location
Jaipur | India
Job description
Implement and manage Quality Assurance for Sales Compensation Admin. area for both onshore and offshore processes.
Identify process improvement initiatives across existing processes.
The key deliverables of the role will include but will not be restricted to the details below:
Essential Functions
Quality Assurance:
Design quality parameters & transaction monitoring tool
Perform audits with sampling approach (Statistical & Volume based)
Quality Audits:
Maker-checker (preventive approach) for GOSC new hires
Not in Good Order transactions for offshore
New Hire audits for onshore
To be trained across onshore work types
Reporting & Governance
Perform root cause analysis and provide feedback.
Publish report outs/dashboard.
Bottom quartile management
Knowledge, Skills and Abilities
Education
Bachelor s degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience
Professional with 5+ years of work experience in quality assurance & Insurance Operations
Knowledge and skills (general and technical)
Experience in Insurance Operations
Knowledge of statistical tools such as 7 QC, MS Visio, Sampling techniques (Statistical & volume based)
Advanced Excel and MS power point skills
Lean Six Sigma Yellow Belt Certification
Power BI knowledge preferred.
Proficient Knowledge of Agile methodology
Ability to empower, motivate and develop others.
Advanced Analytical, Problem Solving and Critical Thinking
Advanced written and verbal communication, proficiency in English language
Strong Drive for Results and accountability
Strong Planning and organizing skills.
Other Requirements (licenses, certifications, specialized training - if required)
Lean Six Sigma Yellow Belt Certification Working Relationships
Onshore & Offshore Contacts
(And purpose of relationship):
Manager for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
Manager for the purpose of settling issues left unresolved by the Manager and monthly evaluation of performance.
Stateside team for the purpose of reporting performance, clarifying concerns, improvement opportunities and seeking feedback and support.
Job tags
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