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Customer Service Specialist


Wolters Kluwer - Medknow Publications


Location

Mumbai | India


Job description

The ideal candidate is passionate about ensuring customer satisfaction, building strong relationships, and driving business growth. As a Customer Success Specialist, you will be responsible to take on post-sales activities by understanding our customers needs, providing excellent support, and actively contributing to the overall success of our customers thereby leading to the company s growth.

Key Roles and Responsibilities:

1. Customer Onboarding:

2. Account Management and Relationship

3. Customer Support:

4. Product Knowledge:

5. **Feedback Collection and Interpretation

6. Renewals and Upselling:

7. **Metrics and Reporting:**

**Qualifications:**

- Bachelors degree in Business, Marketing, or a related field with 5+ years of relevant experience

- Proven experience in a customer-facing role, preferably in customer success or account management.

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and a customer-centric mindset.

**Preferred Skills:**


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