Antal International Network
Location
Bangalore | India
Job description
Job Description
Overseeing daily operations of the Quality Assurance team, ensuring accuracy and consistency in their audits/tasks to achieve the optimal consistency and success rate
. Developing, implementing and monitoring quality standards across all customer interactions using standard operating procedures and quality control initiatives
. Analyzing customer interactions and feedback to identify trends, issues, and opportunities for improvement
. Collaborating with various teams such as Operations, Tech, and Product in identifying, communicating, and meeting customer needs through continuous process improvements
. Preparing regular audit reports highlighting performance metrics, insights into performance drivers, and recommendations for improvement
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