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Location

Bangalore | India

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Job description

Job Description

Service Management is a cornerstone of our modernization and digitization efforts at Cognizant. ServiceNow is the strategic Platform Cognizant leverages to deliver Enterprise and IT Service Management, as a major contributor to modernizing the way we work. Leveraging ServiceNow's capabilities will be key in transforming our enterprise IT operations.To deliver these capabilities across Cognizant's enterprise we require a proven, experienced Program Director to drive the governance, planning, financial controls, cadence, and alignment of communications across the program.

Location - PAN India

Level - Associate Director

Experience - 15+ Years

Core Accountabilities

. Responsible for Service Now ITAM - HAM and SAM Pro Product Enablement within Service Now including POC's and new ideas
. Stakeholder Management for Cognizant environmental touchpoints
. Sprint and release management, including testing and Change
. Identify and document gaps for product backlog for future enhancements and capabilities
. Provide SME Service Now guidance and best practices
. Develop new and existing configurations including supporting documentation for Change Management and End User Training
. Strong understanding of Master Data Management to enable Standards across all Entities and System Platforms
. Lead and own the Business Relationship with Software Vendors that delivers excellent Customer Service and responsiveness to the Business
. Provide 2nd Level Operational Support for all Entities for each Platform that includes advanced troubleshooting techniques and tools to minimize Business impacts
. Partner with IT leadership to establish project approach and timeline
. Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs based on platform capability
. Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions
. Strong understanding of Service Now configuration including problem and incident management, service maps, workflow management and automation, and exception management

Key Requirements
. Primary Skills: Service NowITAM with focus on integrations with Finance, Prcurement and HR systems, compliance, audit, Product Management, Communication Skill, Presentation, Business Analyst, Scrum Management, Testing, Change and Release, Demand management, DevOps
. Strong IT and Operational experience with ServiceNow, IT Infrastructure, Desktop & Mobile Applications and having great perspective on how users interact with the system
. Deep understanding of data relationships to enable cross module interactions

Minimum Qualifications
. Bachelor's degree in Engineering, Computer Science, Business Administration, related field or relevant experience
. 8+ years of experience in an Product owner / manager role with deep understanding of ServiceNow capabilities
. 5+ years of experience with ServiceNow - ITSM/ITOM/CMDB hand-on knowledge of module features, functionalities and workflows

Desired Qualifications
. ITIL V4 foundation certification
. ServiceNow CSA certification

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Oct 12 2023

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

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