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Assistant Manager - City Fulfillment


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Location

Ahmedabad | India


Job description

Job Description

Job Description

Role Summary & Job Description The position is responsible for fulfilment of applications from all retail sales channels with accuracy, within TAT & within the budgeted cost through a team of Doc Boys (NFTEs).

Responsibilities: 1. To ensure fulfilment of applications from all retail sales channels

  • To ensure processes like fraud check, extensive procedure check and data leakage checks are adhered to
  • To ensure logistics for fulfilled applications to make it reach multiple sales offices
  • Productivity management of doc boys on a daily & monthly basis
  • Detailed allocation planning for the location and efficient route planning
  • To achieve fulfilment targets within approved costs
  • To keep ageing of leads low

Key Metrics: 1. Fulfilment Ratio of applications(% of total)

  • Cost of Fulfillment per application
  • NFTE Productivity Target Achievement - Fulfilled applications per NFTE

Skill Sets: 1. Excellent understanding of Fulfilment/Distribution & Card Sales / Operations process / policy

  • Excellent team management skills
  • Passion to drive results
  • Sharp eye for detail to detect any frauds, data leaks, etc.

Qualifications : Graduate/Post Graduate/MBA in any discipline from a recognized university.

Relevant Experience in a field 1.2-3 Years of Sales/Fulfillment experience.

  • Knowledge of distribution management
  • Preferably from Consumer Finance background – Banks, Credit Card, Insurance, NBFC.
  • Proficiency in Excel and data management skills
  • Team handling experience – Good at Interpersonal Relationship.


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