Forecasts goals and objectives for the department and strives to meet them.
Hires, trains, motivates, counsels and monitors the performance of all parts department staff.
Prepares and administers an annual operating budget for the parts department.
Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public.
Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty.
Establishes individual parts inventory levels and balances them for maximum turnover.
Ensures that parts inventory turns (established #) times per year.
Monitors and adjusts inventory to minimize obsolescence.
Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.
Supervises stock order procedures.
Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least (established %) percent of all orders.
Analyzes sales, expenses and inventory monthly to maintain profit goals.
Develops and administers an aggressive wholesale parts program to produce profit.
Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
Attends managers meetings.
Holds weekly department meetings.
Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
Provides technical assistance to parts department employees.
Monitors parts department employees' payroll records.
Coordinates a prompt, efficient and timely flow of paperwork.
Directs shipping and receiving efforts to ensure timely processing.
Monitors daily reports such as DOE, DOC and sales productivity.
Develops and utilizes a lost sales tracking report.
Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
Develops sales promotions.
Takes advantage of all manufacturers' inventory co-op advertising.
Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction.
Handles customer complaints immediately and according to the dealership's guidelines.
Ensures that all dealership purchases are properly accounted for before payment is made.
Assists in the collection of past-due accounts.
Supervises custodians to ensure that work area is kept clean.
Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried and OSHA Right-to-Know.
Understands, keeps abreast of, and complies with federal, state and local regulations that may affect parts sales.
