Location
Noida | India
Job description
R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare simpler' and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
Position Summary The BA role spans the entire lifecycle of the DTO initiative, from governance selection and design to go-live and transitioning to operations. At each step, the BA is responsible for managing stakeholders to progress the initiative
Skills/Qualifications - Bachelor's/Graduation/Equivalent
- Experience with US Healthcare business domain (desired)
- Experience in process design and as-is/to-be business processes documentation
- Good to have some knowledge of RPA/Automations from BA or Users perspective
- Hands on working with MS-Office applications including MS-Visio
- Has the analytical skills required to analysis and process large data sets
- Experience in project management
- Experience in Agile/Scrum
- Good troubleshooting skills
- Working knowledge of MS Excel, SQL, RPA tools
- Excellent communication skills both written and verbally
Primary Responsibilities - Understand, evaluate, and implement continuous improvement initiatives to increase the bot throughput.
- Plan and execute click-level process shadowing and documentation of DTO initiatives for automation development
- Conducting due diligence of business processes landscape by analyzing the as-is state and designing a to-be state of the solution
- Perform requirement gathering, PDD/SDD/UC documentation, user story creation, effort estimations, cost benefit analysis, UAT for multiple automation projects using the Robotics Process Automation (RPA) tool
- Liaison with and assist Tech teams, R1 Operations teams, R1 Business Analysts, and R1 leadership on daily development/improvement calls
- Answer queries from developers on use cases; capture additional process expectations/ negative process paths as needed
- Assist/ work with operators and tech teams on all testing phases: Unit, System Integration, and User Acceptance Testing (UAT)
- Perform/ guide Digital Workforce Analyst (Bot Controller) on account sampling and qualitative and quantitative analysis to improve bot performance, synthesize and present insights and recommendations from data reviewed
- Conduct ad-hoc analysis or market scan analysis as needed
- Lead/participate in all scrum events
- High level of collaboration with PO to maintain N+2 backlog
Operating Systems/Applications
- Automation Anywhere/UiPath
- Low/Mid/High-Fidelity prototyping tools like wireframe, etc.
- Jira
- Confluence
- ServiceNow
- Tableau
- MS-Office Suite Applications
- SQL Server
Customer
- Regular connect with operations for new opportunity identification
- Regular leadership and stakeholder reporting/review on performance and progress
- Collaboration with stakeholders to create metrics for new workflows to gauge the performance
- Establish escalation matrix with stakeholders
- Evaluate and prioritize different automation opportunities based on impact and value
Functional Skills
- Ability to spot automation opportunity in existing processes
- Ability to document solution effectively for future consumption
- Able to manage competing tasks concurrently
- Process and detailed oriented
- Problem solving skills
- Excellent communication skills verbal and non-verbal
- Effective time management
Technical Skills
- Excellent Knowledge of Automation Anywhere (Certification is desirable)
- Working knowledge of Scrum/Kanban framework
- Excel/VBA
- SQL/Database
- Basic to advance knowledge of APIs'
- Working knowledge of prototyping tools like wireframe.
Work Conditions - Ready to adjust/manage shifts based on business needs
- Ready to work from any location
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook
Job tags
Salary
