Human Resources Representative

Location

Secunderabad | India

Job description

Position : HR Representative

Location : Hyderabad

Experience : 3 to 6 Years

Skill Need : US IT Recruitment Back ground, Workday, Servicenow

JD :

• Respond To Customer Requests and Inquiries
• Receive Request from Customer Through Inquiry Tool or Other Communication Method
• Enter Request into Tracking Program, As Appropriate
• Utilize The Knowledge Base or Research or Troubleshoot Request as Needed To Provide Answers And Clarifications To Improve First Resolution
• Provide Requestor with Information, Or Refer or Escalate to The Appropriate Resource
• Manage And Maintain Personnel and Organizational Records
• Receive Notification and Enter Request into Tracking Program
• Refer To the Standard Operating Procedure and Policy for The Applicable Process
• Escalate Issues to Service Managers or Other Appropriate Party, As Needed
• Notify Applicable Parties of Required Forms, Timelines, Questions, Etc.
• Update The Relevant HR. System of Record with Applicable Information
• Validate Data Changes In The HR System Of Record
• Notify Applicable Parties of Data Changes, As Needed
• Implement, Review, And Monitor Services
• Receive Training from Service Manager or Appropriate Party for New Or Changed Services
• Receive Certification on Team Readiness
• Monitor And Review Process Effectiveness and Ensure Service Level Agreements Criteria Are Met
• Provide Input To Service Manager Regarding Changes, Gaps, Or Improvements, As Needed
• Maintain Standard Operating Procedures And Knowledge Base Which Includes Identifying Repetitive Questions Or Requests That Can Be Addressed Through The Self-Service Model
• Manage And Perform The User Acceptance Testing Of Hr Systems, Applications And Macros
• Lead And/or Support Hr Projects, As Assigned, Which Includes Driving Improvement Projects To Enhance Hr Team's Accuracy And Efficiency In Delivering Hr Services
• Support Hr System Transactions And Programs Across The Employee Lifecycle
• Administer Changes To Worker Data, Such As Insurance Change Forms, Marital Status, Loa, Separation (For Defined Groups), And Termination Of Benefits
• Administer The Employment Verification Process And Employment Data Tracking, Including Work Authorization
• Facilitate Position Management And New-Hire Processing In The Hris Tool
• Hire And Maintain Non-Employee Workers

Provide Support And Coordinate Work Across Hr Functions

Job tags

Salary