ServiceNow Platform Engineer
Location
Bangalore | India
Job description
At ANZ our purpose is to shape a world where people and communities thrive. We re making this happen by improving our customers financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.
Looking for ServiceNow Experienced Candidate for the position of Engineer in Platform Services under ESM Domain
- Strong knowledge on ServiceNow Property Application Platform Administration
- Self-starter with ability to multitask, and effective time management skills
- Strong team player, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning
About You
To grow and be successful in this role you will ideally bring the following:
- 4+ Years of Total Experience with 2+ Years in ServiceNow Platform
- Providing Support and Maintenance of Property application Operating Environments.
- Being responsible for Lifecycle Management of all Property Engineering services, applications and platforms.
- Ensuring lifecycle processes are followed, with rigorous testing, formal pilot/Proof of Concept, and service transition processes followed.
- Ensures product continuity for engineering services and platforms.
- Build strong relationships and work with IT personnel and our customers to understand the business requirements of the provided services
- Provide escalation point from 3rd level Support.
- Utilises tools and practices to build, verify and deploy solutions in the most efficient ways, enhancing tech division capabilities
- Implements a culture within the Tribe and the Chapter, encouraging best practices around reviews, quality and documentation
- Provide proactive management of applications, preventive maintenance, physical and data security and vulnerability management
- Develop re-usable processes for new products and services.
- Creates estimates and continuously reviews demand within the individual Squads/teams
What will you bring
- ServiceNow knowledge useful
- Support of SaaS- based products
- Knowledge of Property Technology tools in the market
- Ideally you have working knowledge of ITIL Management processes
- Understand customer needs to make sound judgments
- Develop systems integrations and process automation - fully utilizing the platforms workflow capabilities
- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
- You have strong interpersonal skills and ability to successfully manage customer and stakeholder relationships
- Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting
- Identify and resolve any performance issues or bugs in the Now mobile app, ensuring it operates smoothly and efficiently
- Customize and extend the ServiceNow Now mobile app to meet specific business requirements, including adding new features and functionalities.
- Stay up-to-date with ServiceNow Now mobile app development trends and best practices, and proactively propose improvements to enhance the apps capabilities
- Provide overall support, administration, and maintenance of the ServiceNow platform and ServiceNow applications such as ITSM, Workplace Reservation Management, etc.
- Monitor health, usage, and overall compliance of ServiceNow and its applications; coordinates application and platform patching and upgrades
- Perform application development and maintenance, including development of new features and enhancements to existing applications through platform configuration and customization
Microsoft Product Knowledge
You must have excellent knowledge of the following Microsoft products:
- Microsoft Windows Desktop products e.g. WIN10 WIN10 VDI s
- Microsoft Windows Server products e.g. W2012R2/2016/2019/SQ: server
- Microsoft Active Directory and Azure AD
- Microsoft BackOffice products
- Microsoft Graph API
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