CUSTOMER RELATION EXECUTIVE
Kezan Consulting- A Unit of Kezan India Private Limited
Location
Noida | India
Job description
Company Overview
Kezan consulting is a leading Human Resources Services company based in India. We specialize in providing comprehensive solutions for businesses in employee management, recruitment, training, and development. With a strong focus on customer satisfaction, we aim to deliver exceptional service and build long-term relationships with our clients.
Role And Responsibilities As a Customer Relation Executive, you will be responsible for managing inbound and outbound calls, addressing customer queries and concerns professionally. Your key responsibilities will include:
- Building and maintaining strong customer relationships to ensure satisfaction and loyalty
- Implementing strategies for customer retention and encouraging repeat business
- Collaborating with the sales team to identify upsell and cross-sell opportunities
- Maintaining accurate customer records in the CRM system
- Analyzing feedback to suggest process improvements and optimize customer experience
Candidate Qualifications To be successful in this role, you should have the following qualifications:
- Bachelor's degree (Fresher)
- Proven experience in customer service or relationship management
- Excellent verbal communication and active listening skills
- Strong interpersonal skills and empathy
- Problem-solving abilities and proactive attitude
- Time management skills and ability to handle multiple tasks efficiently
Required Skills The ideal candidate should possess the following skills:
- Strong communication skills
- Customer service skills
- Problem-solving skills
- Interpersonal skills
- Time management skills
Skills: time management,customer service,active listening,problem-solving,mathematical,proactive attitude,relationship management,customer care,interpersonal skills,verbal communication,good communication
Job tags
Salary
