AppsTech Solution
Location
Raipur, Ahmadabad, Gujarat | India
Job description
Company DescriptionSolutions India (Sealing) Pvt. Ltd.AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focuson providing services. Our services include Turnkey Projects Structured cabling solutions Networking andsecurity Solutions, Server and backup Solutions, and Dedicated IT resources (FMS) to manage customerIT Infra and IT users.Client: SFC Solutions India Pvt. Ltd.Salary: upto 25 ctcImmediate JoinerExperience: Min. 1 YearResponsibilities Attend IT Service requests raised by Users via telephone, email or ticketing tools. Experience and knowledge to understand the IT Service request and prioritization. Troubleshoot and attempt to resolve the IT service request. communicate with seniors, useremote control sessions, and connect with the manufacturer for incident resolution. Installation and troubleshooting Microsoft OS Version and Microsoft Office Version andAuthorized Desktop Application. installation of applications as per the user requirements according to IT policy & compliances. Connect with Network peripherals such as printers, and scanners. Preparation and onsite installation of Networked printers both for common as also individual use Experience & knowledge about Troubleshooting and support on software (Microsoft Office, adobeproducts, backup, and other proprietary software) Experience in configuring Email and email client services. Able to create user profiles and users on AD environment. Alignment with Customer requirements and system functionality Monitoring LAN Traffic and update in daily/weekly Report. Monitor the Switch Port Status of uplink and other critical interfaces. Monitor and configure aspects like IP address, subnet mask, DNS settings, etc. Wi-Fi configuration Basic Switch configuration and V-LAN configuration activity. Basic Connectivity knowledge in CCTV Any Documentation and change request update in a standardized format. Knowledge & managing on DNS, DHCP, and Windows clustering Knowledge & experience for the setup and maintenance of Windows Server Edition. Knowledge and management on Network storage devices and RAID Configurations. Antivirus and Backup management.Skills Strong troubleshooting skills for end computing devices Good communication skills and ability to converse fluently in English, Hindi Excellent problem-solving and troubleshooting skills Excellent customer service and communication skills Ability to work independently and as part of a teamQualifications Bachelor's degree in Computer Science, Information Technology, or related field Diploma / BSc – IT / MSc – IT Global certification will be an added advantage.Experience 1-2 years of Experience.
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