Mitsogo
Location
Chennai | India
Job description
Responsibilities Review current documentation in light of Business Processes, current Industry Standards, and best practice. Highlight gaps and determine the next steps/timings to document all Business Processes. Assist in the revision and/or creation of documentation, ensuring all Business Processes are documented in the same format/structure, presented in an easily digestible format and readily available to all users. Refactor a large repository of legacy documentation into new formats. Synthesise and consolidate documentation from multiple sources, including 3rd party vendors and legacy sources. Interview Subject Matter Experts to determine current and ideal process steps. · Assist with Business Process evaluation and design. · Support new processes/changes with 'as is' and 'to be documentation. · Curate a new internal documentation repository. Core Competencies: · Process documentation writing and maintenance. Understanding of IT and process Industry Standards such as ITIL. · Proven experience writing technical and process documents. · Must be strong with process and procedures, and requirements gathering. · Able to write user-friendly content that meets the needs of the target audience Minimum Qualifications: · A bachelor's degree from an accredited school. · Advanced level skills with MS Office applications (Word, Excel, SharePoint) and Wikitext Markup. · Must have 4 to 8 years of experience in documentation creation and curation
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