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Location

Mumbai | India

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Job description

Job Brief

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction. We need people who have experience in regional languages.

Responsibilities

• Handle many inbound and outbound calls to customers and clients.

• Identify the needs of customers, resolve issues, and provide solutions.

• Ensure you follow the customer service script provided by the company for uniformity.

• Maintain good customer relations.

• Meet personal targets and work towards meeting team targets.

• Write and submit timely reports on performance, targets and customer queries.

Requirements

• Prior experience with customer service and call centers in relevant job roles.

• Experience in MS Office and Data Management

• Customer-oriented attitude with professionalism.

• Strong multitasking, time management, and target-achieving skills.

• Excellent communication and listening skills with good command over the Kannada language.

• Required Languages: English and Hindi, Regional Languages an add-on.

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Job tags

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Salary