Four Seasons Hotels and Resorts
Location
Mumbai | India
Job description
Basic Function
- Hostess position in the food and beverage service
Role and Responsibilities
- Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
- Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest's name consistently.
- Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
- Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.
- Seat guests promptly at a table pre-set for the number in the party and according to guest preference
- Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule
Departmental - Ensures the host desk is ready with required equipment.
- Takes responsibility of maintaining the guest profile, contact details and their preferences
- Is familiar with beverage and food menu menu
- Provides genuine hospitality and recognition
- Engage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and takes ownership of guests simple requests
Specific Responsibilities And Task General - Adheres to the hotel's code of conduct and grooming standards
- Actively participates in briefing and meetings
- Maintains a clean and orderly work area and promotes a safe working environment
Departmental - Should have the complete details of guests dinning in the restaurant like resident or walk in, celebrating any occasion, etc
- Should have a proper floor plan with awareness of tables available
- Should ensure to have the tables ready as per the reservation of the day
- Should inform the server about the dietary restrictions if known during the time of reservation
- Bid farewell the guests while they are leaving
- Should help the fellow servers with misen place and restaurant setup after the operation hours or whenever necessary
Appropriate Manual/policy And Procedure - Four seasons service culture standards
- Four seasons core standards
General Front and lobby areas
Problem resolution
Heart of the house/employee dinning
Staff locker rooms
Compliance policies
1 .Confidential, privacy and proprietary data statement
2 .Policy against harassment
3 .Electronic system policy
Experience - Has to have 6-12 months of relevant experience in a 5-star hotel/resort
- Possesses excellent English,math and psychometric abilities
- Possesses guest PR skills and personal flair
- Has undergone basic training in food and beverage knowledge
Job tags
Salary
