Associate Service Specialist
Location
Secunderabad | India
Job description
As an Associate Service Specialist, you will apply broad expert technical knowledge and after-sales service to the regional/global market for Grundfos supplied services and solutions.
Responsible for maintaining and developing service programs for products, service centers and partners and troubleshooting methodology for new and existing products. Demonstrates high degree of understanding of customer needs.
Your main responsibilities:
- Provide senior level after-sales service technical expertise - at pump and system/application level.
- Analyze CRM/installed base data to generate leads to service sales engineers.
- Offer expertise technical support to the service technicians in connection with specific service cases.
- Provide service-related product training and technical support to customers and colleagues for new and existing products and their applications.
- Participate in new product introduction and quality teams.
- Analyze failure data and report findings to support corrective action activities.
Your background:
- Experience developing defined processes within the service environment.
- Possess industry experience within a business environment; experience working in a large manufacturing environment is strongly preferred.
- Most likely to have 2-4 years of relevant work experience before entering level besides formal education
- Solid knowledge of the plans, processes, and activities within the functional area in the service environment
- Proven ability influence others
- Possess a great understanding of the relevant systems, local laws and regulations where applicable, for the service environment.
Job tags
Salary
