SolarSquare Energy
Location
Kochi | India
Job description
- Responding to customer reported issues in a timely manner
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve issues
- Actively monitoring the deployment infrastructure and analyzing/reporting any anomalies
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal DevOps and Engineering team
- Leveraging knowledge based articles for problem resolution and creating new ones
- Effective collaboration with the team
- Prioritizing and managing several open issues at one time
Essential Skills Qualifications
- Desire to make a career in Product Support
- Aptitude for problem solving
- Attention to details and diligence
- Ability to diagnose and troubleshoot technical issues related to Cloud based SaaS applications
- Strong interpersonal communications skills
- Graduate in Engineering / Computer Applications or equivalent
Desirable Skills
- Product Support / Technical Support / Customer Support experience, preferably in a Cloud based Software product company
Job tags
Salary
