Location
Chennai | India
Job description
As a People Operations Specialist, you will be primarily responsible for taking full accountability for the end-to-end operations, delivering high-quality services globally. ensuring accurate and timely processing of employee data, including new hires, terminations, job and personal data changes. This role will also handle technology case workflow, knowledge management database, reporting on service levels and trends, customer service levels, production of regular reports and metrics for HRSS Manager as needed.
The ideal candidate is an individual with good expertise in solving peoples issues creatively, constructively & in a timely manner. You should have the ability to act as a subject matter expert and be of counsel to the People Success Leadership. You will also need the skills to constantly look for ways to improve the status quo. In this fast-moving organization, new and creative ideas are encouraged and rewarded as are exceptional execution and results.
Responsibilities
- Serve as the initial point of contact on People team on a day-to-day basis for employee questions about benefits and employment policies
- Provide people operations administrative support, including supporting various people operations systems (such as the ATS and survey platforms), inputting employee data and changes, manage performance review and engagement survey deployment, maintenance of employee files
- Evaluates and analyses complex employee HR (Human Resources) and system questions, requests or concerns; quickly interprets the situation, determines the appropriate resolution or escalation, and communicates the resolution or and/or issue to the customer in accordance with established standard operating procedures and approved guidelines
- Specifically, you will be one of three People Ops Specialists providing support to and be the subject matter expert for all our Global employees
- Coordinate and assist with the onboarding of new hires, ensuring new hires have access to necessary resources and technology, and manage tasks associated with smooth offboarding of employees (e.g., exit interviews)
- Assist with or administer benefits and perks, payroll, employee onboarding and offboarding, leaves of absences, time off programs, maintaining employee records, etc.
- Stay closely connected and aligned with our broader People team; contributing as an integral member of the People team, participating in weekly meetings and social events when and where able
- Build relationships and trust with our international teammates to be their support system and ensure they feel connected to the broader team
- The right person will be able to pivot between priorities seamlessly and is a self-starter who learns quickly and is comfortable working independently
- As a point person for day-to-day employee support and office operations, this person will guarantee that everything runs smoothly, and will proactively identify & solve for any inefficiencies
Requirements
- Bachelors Degree. Masters degree is a plus
- Preferably 3 - 6 years experience in one or more HR functional areas (i.e., HR Shared Services, Benefits, Compensation, HRIS, Staffing, General HR, etc.
- Experience of working on Success Factors Employee Central.
- Ability to develop and sustain positive working relationships and influence others within and outside of direct reporting lines.
- Possess analytical and problem-solving ability, independent thinking, decision-making and organizational skills.
- Working knowledge of HRIS and/or MS Excel and the formula and data management functions, preferred.
- Required to work in shifts to support other global regions
- Should have excellent verbal and written communication skills.
Benefits & Compensation
- Competitive compensation package
- Medical Insurance
- Life/AD&D (paid for by Kaleris)
- Paid Time Off (FlexPTO, parental leave, volunteering time off)
- Broadband Allowance, IT gadgets Allowance
- Tuition Reimbursement
- Employee Assistance Program
- Career growth and mentorship
Job tags
Salary
