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Genesys developer


Akshaya Business IT solutions Pvt Ltd


Location

Bangalore | India


Job description

Company Description

Akshaya Business IT Solutions (ABIS) is an end-to-end IT Business Solution Provider that offers Permanent Recruitment solutions, Contract Staffing, RPO, Executive Search, Corporate Training, HR Consulting, Leadership Development & Transformation, and Application Development. ABIS has collaborated with MNCs and Top Fortune 500 clients in the country and across geographies. The company has experience in different verticals ranging from IT, ITES, BSFI, Semiconductor, Embedded, EDA, Wireless, Infrastructure, Aerospace, Aviation, Automobile, Consumer Durables, E-commerce, Education, Hospitality, Engineering Services, FMCG, Media & Entertainment, Oil & Gas, Retail and Telecommunication.

Role Description

This is a full-time on-site role for a Genesys Developer located in Bengaluru. The Genesys Developer will be responsible for day-to-day tasks such as coding, testing, and debugging complex contact center routing applications using Genesys 8.x or above, developing and modifying IVR applications, and creating customized solutions for various clients.

Qualifications
  • Expertise in Genesys development and its related tools such as GVP/GMS, SIP, Voicemail, Call Recording and Routing and Reporting.
  • Strong experience in writing web applications that consume RESTful APIs.
  • Experience in developing IVR applications/toolkits (Genesys Composer, SCXML Server-Side scripting).
  • Expertise in debugging, analyzing, and resolving Genesys application issues.
  • Experience with Agile development methodologies.
  • Bachelor's degree in Computer Science or related field
  • Excellent analytical and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to work in a team-oriented and collaborative environment
  • Certifications in Genesys (GCP, GCS, or GVP) is a plus.


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