VIEW Synergy
Location
Bangalore | India
Job description
Company Description VIEW Synergy is a foreign subsidiary of VIEW Ledger AS- one of the leading Scandinavian companies in delivering cloud-based ERP Solutions and advisory within account-tech.
For additional information visit us at We offer: A chance to work with latest cloud technology A modern work platform, tools, ideas, and methodology The best team ever consisting of individual members with high values, individual responsibility, and freedom Social and friendly work environment with focus on satisfied and competent employees Professional and personal development Role Description This is a full-time hybrid role for an Information Technology Support Analyst at VIEW Synergy. The Support Analyst will be responsible for providing technical support, analysing issues, troubleshooting problems, and managing information technology systems. This role will be based in Bengaluru, with flexibility for some remote work. Qualifications Respond to user inquiries and provide technical support for hardware, software, and network-related issues. Troubleshoot and resolve IT problems through phone, email, or in-person communication. Assist users in setting up new hardware, software installations, and system configurations. Diagnose and resolve technical issues related to desktops, laptops, monitors, docking stations, and other IT peripherals. Collaborate with other IT team members to address complex problems and provide effective solutions. Ensure security protocols are in place and systems are protected against potential threats. Maintain accurate records of IT support issues and resolutions Create and update documentation for IT processes, procedures, and configurations. Conduct user training sessions to enhance IT literacy and promote best practices. Create user guides and documentation to assist users in performing common tasks independently Qualifications: Bachelor’s degree in information technology, Computer Science, or a related field. 3+ years of proven experience as an IT Support Analyst or similar role. Strong knowledge of IT systems, hardware, software, and networking. Excellent problem-solving and communication skills, and ability to prioritize and manage multiple tasks simultaneously. Customer-focused with a commitment to delivering high-quality support. How to Apply: If you are excited about contributing to a dynamic and innovative work environment, please submit your resume and cover letter to [email protected] with the subject line "IT Support Analyst Application - [Your Full Name]." VIEW Synergy is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals.Job tags
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