Professional, Property & Asset Management
Location
Secunderabad | India
Job description
Position: Operations Manager, Hyderabad
Business: Property and Asset Management
Operations Manager-Mall Property and Asset Management, Hyderabad. What this job involves: Key Roles & Responsibilities
- Provide a comprehensive Mall Management service to ensure that all amenities are resourced and maintained to high-class industry standard.
- Ensure all services are performed as per Standard Service Specifications.
- Ensure preparation of Mall management budgets and perform collection
- Manage the budget efficiently and yield cost savings where possible without compromising quality of service.
- Maintain site accommodation and services, through contractors and direct labour, in most cost effective way.
- Ensures occupancy of sites complies with statutory legislation.
- Ensure quality of staff, appraising and developing them to ensure maximum contribution.
- Proactive liaison with local municipal authorities.
- Interviews, selects, hires, supervises and reviews qualified Mall operation and management staff
- Advise Commercial team to insure compliance with basic statutory requirements like licenses, permits etc.
- Ensures that all client deliverables are submitted in a timely manner.
- Acts as the liaison to local community public interest groups
- Oversees all vendor bidding
- Ensures that entire staff maintains a critical eye on all aspects of Mall physical care
- Formulate strategic directions towards effective management of Ambience Mall operation.
- Provides suitable business controls & administer policies/ processes / procedures.
- Formulates suitable budgeting controls
- Advise Commercial team on budgeting (Operational / revenue).
- Monitor SLA's & KPI's towards effective service delivery
- Reviews / Sanctions annual business plans
Promoting client satisfaction
Are you keen on keeping clients happy In this role, you'll build and maintain positive tenant relationships by providing excellent customer services that follow key performance indicators agreed by the client and the company. You'll also handle client/tenant queries, attend meetings and coordinate with the local authorities as required.
Sound like you To apply you need to be: A seasoned expert
Do you have a diploma or a degree in estate management, retail/lease services, building management or similar courses Do you have at least five years of experience and expertise in retail management If you said yes to all these, then you are what we're looking for.
A people person
Teamwork is the backbone of a company's success. As the person in charge, you will mentor, motivate and train team members, promoting a culture of camaraderie in the process. Your strong communication skills and excellent work ethics may also help you win the job.
Proficient and analytical
At JLL, we believe that proficiency is key to client satisfaction. That's why we want you to have a strong business, marketing and management background, and the ability to resolve problems effectively and efficiently. Likewise, we want you to work well in a fast-paced work environment using the most recent technology.
What You Can Expect From Us At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
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