Senior Lead, Enablement & Operations

Location

Hyderabad | India

Job description

Description

Department Overview: Portfolio Management, Enablement & Operations

The Portfolio Management, Enablement and Operations team aligns Data and Analytics (DnA) investments with strategic goals by prioritizing and driving the execution of high-value projects, assuring product quality and customer satisfaction, and showcasing our value broadly with stakeholders. We enable both staff and customer productivity and promote the perceived value of DnA amongst our stakeholders through execution of projects in the areas of learning, communications, operations, employee engagement, and customer satisfaction.

Role Description

The Enablement team within Data Intelligence is looking for an experienced manager, skilled communicator, and strategic thinker who is passionate about employee engagement and community building. The person taking on this role will provide strategic direction to shape communications, learning and development, and employee experience initiatives within Data Intelligence. They will work closely with subject matter experts to quickly learn information, and create effective communications to drive awareness and engagement across the enterprise.

Primary Responsibilities

• Enablement:

• Collaborate with the team to create and implement robust enablement programs, providing them with the knowledge, tools, and resources needed to reach their goals.
• Continuously assess and enhance existing product training and onboarding programs.

• Operations:

• Drive efforts to streamline and optimize internal processes to enhance operational efficiency. Monitor progress and provide regular updates to the management team.
• Implement best practices in project management, workflow automation, and resource allocation.
• Own the creation and maintenance of standards, guidelines, and workflows that streamline processes department-wide.

• Communications:

• Collaborate with cross-functional teams as needed to develop compelling content and targeted communication plans leveraging our internal platforms.
• Create internal communication efforts that drive awareness and adoption of products, tools, and content.
• Deliver clear, concise, and compelling communications that inspire and drive action. Recognize that every communication matters.
• Review communications drafted by other team members, edit, and provide feedback.

• Data Analytics and Insights:

• Utilize data and analytics to identify trends, performance gaps, and opportunities for improvement. Make data-driven recommendations and drive initiatives based on insights.
• Develop and maintain dashboards and reporting mechanisms to track key performance metrics.
• Stakeholder Collaboration:
• Build and maintain relationships with stakeholders throughout Data and Analytics and the company at large to ensure strong cross-group collaboration.

• Change Management:

  Drive organisational change initiatives by fostering a culture of continuous improvement and innovation.
• Implement change management strategies to ensure smooth transitions and adoption of new processes.

• Employee Engagement:

• Develop, refine, and execute employee engagement activities. Examples include analysis and action items from employee satisfaction surveys, the creation of a planning speaker series, organizing All Hands events, etc.
• Write learning communications (Trailhead) which reflect an understanding of the diversity of learners and groups of learners at Salesforce.
• 7+ years of experience in communications or enablement
• Proven track record performing well in a fast paced environment, conforming to shifting priorities, demands, and timelines
• Experience translating complex concepts into easy to understand and digestible communications across varied formats
• Demonstrated ability to maintain focus on the strategic/big picture while diving into the details
• Excellent listening, verbal and written communication skills (both technical and creative). Speaks and writes with clarity, brevity, and purpose.
• Strong proofreading, editing, and coaching skills to shepherd drafts to publication
• Ability to multi-task across several concurrent projects and learn new applications quickly
• Strong analytical and problem-solving capabilities. Experience driving process improvements desired.

• Professional Experience/Skills Required

• 7+ years of experience in corporate communications or enablement
• Proven track record performing well in a fast-paced environment, conforming to shifting priorities, executing in a highly ambiguous environment, broad-based demands, and stringent timelines.
• Experience translating complex concepts into easy to understand and digestible communications across varied formats
• Demonstrated ability to maintain focus on the strategic/big picture while diving into the details.
• Excellent listening, verbal and written skills (both technical and creative). Speaks and writes with clarity, brevity, and purpose.
• Strong proofreading, editing, and coaching skills.
• Ability to multi-task across several concurrent projects and learn new applications quickly.
• Strong analytical and problem-solving capabilities. Experience driving process improvements.
• Proven track record of improving organizational efficiency and achieving measurable results.
• Strong data analysis and reporting skills.
• Exceptional communication and interpersonal skills.
• Ability to influence and collaborate at all levels of the organization.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

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