Vendor Manager, Tech Service Delivery, Global Vendor Operations

Location

Secunderabad | India

Job description

Minimum qualifications:

• Bachelor's degree or equivalent practical experience
• 8 years of experience managing vendor operations across multiple geographies
• Experience in operations, strategy, planning, and program management
• Experience working cross-functionally and driving organizational change across various workflows, services, and teams

Preferred qualifications:

• MBA or Master's degree
  
• Experience delivering results through cross-functional interaction with product, engineering, sales, marketing, and other functions
  
• Excellent communication and discussing agreements skills, and ability to influence executives in cross-functional teams
  

About the job

As a member of the team, you'll support operations for various YouTube products (e.g., YouTube TV, YouTube Music, etc.). You will work with cross-functional teams to incubate new features, and help run the YouTube products flawlessly for the end customers. Whether directly engaging with our biggest media partners or music artists, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support you'll drive reach, satisfaction, and resolution - making YouTube an exceptional user experience for everyone.

In this role, you will be responsible for end-to-end YouTube vendor operations, and work on YouTube Products to enable support for partners, artists, and end customers. You will process suggestions, bugs, abuse, and other product information to ensure we are constantly improving the end-customer experience. This role requires solving problems collaboratively along with business, product, and vendor teams.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.

Responsibilities

• Track vendor performance against key metrics (KPIs), SLAs such as on-time delivery, quality, and cost. Address performance issues promptly and collaborate with vendors to implement corrective actions.

• Lead and deliver regular business reviews and execute a robust vendor governance plan in the form of weekly, monthly, and quarterly reviews.

• Establish and nurture collaborative relationships with vendors to ensure open communication and proactive problem resolution.

• Partner with cross-functional teams locally and globally to drive continuous vertical and horizontal process improvements at scale. Use AI and other technologies for continuous process improvement and reengineering.

• Identify and program manage strategic projects to solve for challenging business issues by working with stakeholders, managing communications, and overseeing milestones and timelines.

Job tags

Salary