Sr. Virtual Cluster Manager

Job Description

Position

Senior Virtual Cluster Manager

Location

Department

Customer Advisory Team

Function

Virtual Sales Force

Reporting to

Virtual Business Head

Band

4A

Job Summary

To manage, develop & supervise a team of insurance sales managers, driving business virtually through relationship

management, sales productivity-per-executive, thereby achieving sales targets

KEY RESPONSIBILITIES

Recruitment- Team Building

·        Identify, select and recruit insurance sales manager

·        Ensure successful onboarding and launch of the managers, with high focus on process- orientation and quality training    

·        Ensure building of sustainable relationships and trust with team and key customer accounts through open and interactive communication in digital/virtual mode

Sales- Unit Revenue Generation

·        Exceed revenue targets

·        Drive Unit Productivity as per company norms

·        Ensure 100% month-on-month activation of managers on both recruitment and sales

·        Counsel and mentor team in order to ensure managers are capable and motivated to achieve operating plans/business targets

·        Ensure that all executives under supervision perform 100% as per the company’s rules and regulations wrt. need-based selling, compliance and customer service

·        Ensure 0-free-look cancellations, renewal payment by rightful selling

Ensure smooth business functioning

·        Effectively manage, track and convert leads provided by the in-house operating teams

·        Engage with customers to provide quick response to customer queries, provide customer service

·        Educate team/ prospects about MIL products vis-à-vis products of competition to enable them in taking appropriate decisions

·        Conduct Fortnightly performance review (PRP) with executives

·        Supervise daily activity plan of all executives to ensure that these are being fulfilled as per the desired levels

Measures of Success

• Team revenue
• Productivity of Sales Managers
• Lead Conversion and Seller Activation
• Case Rate of Seller
• Persistency

Key Relationships

·        Head, Direct Sales Force

·        Channel Head

·        VP, Business Strategy

·        HR Team

·        Ops (Policy Issuance) Team

·        Trainer and DCC (Training Team)

Key Competency Skills

·        Leadership Skills

·        Analytical Ability

·        Customer centricity

·        Maturity to manage team

·        Coaching and Mentoring skills

·        Process and Result orientation

·        Laisoning with HO

• Excellent Communication Skills
• Digital Focus

Desired qualification and experience

·        Graduate preferably with an MBA degree

·        Total experience should be 10-11 Yrs. with min. 4- 6 years’ experience in handling of Sales Reps/Agents/DSAs

·        Should have similar market exposure and experience in process driven, quality sales organizations

·        Familiarity with skills in recruitment & development of teams, strong networking

·        Must have a successful track record for driving business targets

·        Ability to build business strategies around driving and achieving business targets