Amazon Music
Location
India | India
Job description
The AbeBooks Customer Support Team operates with multiple sites across the globe, in five languages: English, German, Spanish, Italian and French.
The Italian Customer Support Associate acts as the primary interface between AbeBooks and external buyers and sellers, through email support. We support buyers during their pre and post-purchase experience and sellers through processing their customer orders and returns. The successful candidate has an immediate, distinct impact on the AbeBooks customer experience. A Customer Support Associate is expected to address chronic system issues, provide process improvements, delight the customer in each interaction and contribute to a team environment. Key job responsibilities . B2 or above fluency in both written and verbal communication and Italian language
. Strong written and verbal communication skills with the ability to communicate effectively to a wide range of customer personas in a diverse environment.
. Demonstrated experience of at least 1 year in a front-line external facing role requiring email, voice or message board type of interactions with customers.
. Strong prioritization and time management skills.
. Experience troubleshooting with customers
. Experience in training, coaching or mentoring
. Fluency in more than one language (German, Spanish, French or Italian)
Job tags
Salary